FAQ
Currently lithium-ion chargers and portable batteries like power products are allowed on passenger aircraft in your carry-on bag. As regulations change, we will keep you updated.
Qi2 wireless charging technology, inspired by MagSafe, is the next iteration in wireless charging technology
Similar to MagSafe, Qi2 utilizes magnets to align the charging coils perfectly each and every time. It is more efficient and faster than its predecessor providing up to 15W charging speeds, double the original Qi standard of 7.5.
It is important to note that Qi2 is fully backwards compatible, meaning you can charge an older Qi device or MagSafe phone on a Qi2 charger. You can also use a Qi charger to charge a Qi2 device, but it will charge at the slower speeds.
If your juice pack is not charging follow these troubleshooting steps:
- Plug the charging cable directly into a wall outlet. Do not plug it in to a charging station, power strip or extension cord.
- Change the charging cable or wall adapter.
- Move the charging cable to a different wall outlet.
All orders immediately begin processing at our warehouse before shipping. Please allow 1-3 business days processing time.
- Standard shipping (5-7 business days)
- Express shipping (2-3 business days)
*Business days do not include weekends and holidays
Barring any unexpected delays in transit, your order should arrive within the timeframes above. Please check the tracking link from your order page for the ship date. Please note that tracking information may not be available immediately or updated in real-time.
Bear in mind that once an order is placed it cannot be cancelled. Nor can the shipment be sped up, redirected, or returned while in transit. While we are unable to redirect your order, many shipping couriers do have the option to hold a package or redirect it to a forwarding address. If you do notice an error, please reach out to the shipping carrier to see if they can assist you.
If, for whatever reason, you are dissatisfied with your mophie.com purchase, you can return it to Jave Gadgets within 30 calendar days of the purchase date of the item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
Original packaging is not required. Ship the product, with your order number and "return for refund" written on the OUTSIDE of the shipping package, to one of the addresses provided below. Once the order is delivered, please allow up to an additional 5 business days for it to be checked in and refunded.
Contact us using the contact form and we will be provide the return address.
Once an order is placed, it is locked for processing and can't be canceled or amended in any way by our care team or our warehouse.
If you purchased a new product you can simply return the item for a refund once it arrives to the address below with your order number and 'return for refund' written on the outside of the package. Original packaging not required.
The return for refund timeframe is 30 days from the purchase date. Once it is received and processed, your purchase will be refunded back to the payment method with which it was placed. Warranty replacement orders are also unable to be canceled.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.